Customer Service

Shipping & Delivery

Most orders ship within 1-3 business days from when the order is placed. After 1-3 business days from when you placed the order your tracking will be sent via the email provided. Please check your spam or junk folders if you do not receive it within that time frame. Certain manufacturers may vary depending on product availability. Call or email us with your order details so we can provide a more accurate approximation for the arrival of your order.

Privacy & Security

Decor Market is committed to protecting your personally identifiable information. As a reminder, Decor Market does not request personally identifiable information via e-mail or telemarketing. If someone contacts you in either of these manners and requests personally identifiable information on behalf of Decor Market, do not respond. Delete, disregard or hang up. These questions are not from us. If you have questions about our privacy practices, call us at 516-945-8000.

Returns & Replacements

Most merchandise that is shipped via FedEx or UPS Ground is eligible for a free return as long as you notify us within 14 days of the delivery date based on tracking information. Any returns sent after the initial 14 day period are only eligible for Decor Market store credit for an additional 7 days. All merchandise after the 21 day period become final sale. All returns must be in the condition you received it in, please keep all of the original wrapping & packaging intact in case you decide to make a return. After notifying us, we will email you a prepaid FedEx Ground shipping label and you can follow the instructions provided on the shipping label. Once the tracking has confirmed arrival back to the warehouse, we will issue you your refund within a 2 week time frame.

Ordering

You can place your order either through our online store or by calling us at 516-945-8000 - one of our representatives will walk you through the process. We accept all major credit cards as well as PayPal, and all sensitive data is encrypted. We take your confidentiality and security very seriously, so if there is anything we can do to make you more confident of that do not hesitate to let us know.

Payment & Pricing

We accept all major credit cards and PayPal transactions. Depending on the item and manufacturer, we are happy to offer a price match when applicable.

Viewing Orders

You can view all order information through your Decor Market customer account. After logging in, within the account dashboard on the left, you'll see a link titled My Orders which is where all past & present order information is stored. Information such as order number, ship to/billing addresses, tracking and item details can be seen here. If you make an account after placing an order, you will not see that order in your account. Please contact us for additional order information. If there is any information not shown that you need do not hesitate to contact us.

Updating Account Information

You can update account information by signing in to your Decor Market customer account and using the Address Book and Account Information links, where you can edit or add billing/shipping addresses and the name/email address associated with your account. If you make any changes and or updates for a current order, please notify a Decor Market representative of this change. If you have any trouble updating your account information please contact us.