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Customer Service

Most orders ship within 1-3 business days from when the order is placed. Once your order has been processed to ship we are not able to cancel your order and a 15% restocking fee will be deducted if you choose to proceed with a return. If you choose to cancel your order before it ships you will be issued a full refund. After 1-3 business days from when you placed the order your tracking will be sent via the email provided. Please check your spam or junk folders if you do not receive it within that time frame. Most orders ship via Fedex and arrive in 3-5 business days from the date of shipment. Certain manufacturers may vary depending on product availability. Please note that the date provided for back ordered items is subject to change and you are charged at the time of purchase to secure your item. If you decide to cancel a backorder please contact us before the item ships and you will be refunded in full. Call or email us with your order details so we can provide a more accurate approximation for the arrival of your order.

We process your order as quickly as possible, so if you need to make an adjustment or cancel your order, send a request to info@decormarket.com right away. Note that sending an email does not mean that your adjustment of cancelation is guaranteed to be processed. We will contact you as soon as we receive your email to let you know if we can accommodate your request. Unfortunately, orders that have been shipped cannot be cancelled.

Note that we reserve the right to cancel an order for any reason, at any time.

Decor Market's Response to COVID-19

We are diligently following guidelines from the Centers for Disease Control and Prevention (CDC). All of our facilities have increased daily cleaning routines, including more frequent handwashing, sanitizer stations, and cleaning of equipment. Our customer care team is available to answer any questions about your experience and provide you with more information on the precautions we are taking to protect your health and safety. We are equally committed to taking care of our employees and have created rotating work from home schedules and routine health checks. For more information, you can email us at info@decormarket.com or give us a call at 516-945-8000.

Privacy & Security

Decor Market is committed to protecting your personally identifiable information. As a reminder, Decor Market does not request personally identifiable information via e-mail or telemarketing. If someone contacts you in either of these manners and requests personally identifiable information on behalf of Decor Market, do not respond. These questions are not from us. Please note that your email address may be shared with Shopper Approved for customer feedback purposes only. If you have questions about our privacy practices, call us at 516-945-8000.

Returns & Replacements

As of November 25th, 2020 due to COVID-19 freight increases, there will be a 15% restocking fee deducted from your refund for items eligible for a return. *NOTE - Rugs are excluded from the 15% restocking fee. Most merchandise that is shipped via FedEx is eligible for a return within 30 days of receiving the item. All merchandise after the 30 day period becomes final sale. If you wish to return your item(s), please keep all the original packaging materials and package the item(s) as best and securely as possible. Please note we are unable to provide new shipping materials in the event they are discarded. After notifying us, we will email you a prepaid FedEx Ground shipping label and you can follow the instructions provided on the shipping label. Once the tracking has confirmed arrival back to the warehouse, we will issue you your refund deducting the 15% restocking fee within a 2-week time frame. Return services may be delayed as a result of COVID-19 safety measures.

Ordering

You can place your order either through our online store or by calling us at 516-945-8000 - one of our representatives will walk you through the process. We accept all major credit cards as well as PayPal, and all sensitive data is encrypted. We take your confidentiality and security very seriously, so if there is anything we can do to make you more confident of that do not hesitate to let us know.

Payment & Pricing

We accept all major credit cards and PayPal transactions. Depending on the item and manufacturer, we are happy to offer a price match when applicable.

Viewing Orders

You can view all order information through your Decor Market customer account. After logging in, within the account dashboard on the left, you'll see a link titled My Orders which is where all past & present order information is stored. Information such as order number, ship to/billing addresses, tracking and item details can be seen here. If you make an account after placing an order, you will not see that order in your account. Please contact us for additional order information. If there is any information not shown that you need do not hesitate to contact us.

Updating Account Information

You can update account information by signing in to your Decor Market customer account and using the Address Book and Account Information links, where you can edit or add billing/shipping addresses and the name/email address associated with your account. If you make any changes and or updates for a current order, please notify a Decor Market representative of this change. If you have any trouble updating your account information please contact us.

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