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Getting in touch made easy

We are here to help improve your shopping experience. We offer live chat assistance and a customer care team ready to help with anything you may need.

FAQ

Placing an Order

You can place your order through our online store or by calling us at 516-945-8000Our representatives can assist you with placing an order over the phone. We accept all major credit cards, PayPal, Apple Pay, and all sensitive data is encrypted. We take your confidentiality and security very seriously, so if there is anything we can do to make you more confident of that do not hesitate to let us know.

Order Process & Shipping

Most in stock orders ship within 1-3 business days from when the order is placed. Once your order has been processed to ship we are not able to cancel your order and a 15% restocking fee will be deducted if you choose to proceed with a return. If you choose to cancel your order before it ships you will be issued a full refund. After 1-3 business days from when you placed the order your tracking will be sent via the email provided. Please check your spam or junk folders if you do not receive it within that time frame. Most orders ship via Fedex and arrive in 3-5 business days from the date of shipment. Certain manufacturers may vary depending on product availability. Please note that the date provided for back ordered items is subject to change and you are charged at the time of purchase to secure your item. If you decide to cancel a backorder please contact us before the processes to ship and you will be refunded in full. Call or email us with your order details so we can provide a more accurate approximation for the arrival of your order.

We process your order as quickly as possible, so if you need to make an adjustment or cancel your order, send a request to info@decormarket.com. Please note that sending an email does not mean that your adjustment of cancelation is guaranteed to be processed.

*We reserve the right to cancel an order for any reason, at any time.

Returns and Replacements

Most merchandise that is shipped via FedEx is eligible for a return within 30 days of receiving the item. All merchandise after the 30 day period becomes final sale. There will be a 15% restocking fee deducted from your refund for items eligible for a return. *NOTE - Rugs are excluded from the 15% restocking fee. If you wish to return your item(s), please keep all the original packaging materials and package the item(s) as best and securely as possible. Please note we are unable to provide new shipping materials in the event they are discarded. After notifying us, we will email you a prepaid FedEx Ground shipping label and you can follow the instructions provided on the shipping label. Once the tracking has confirmed arrival back to the warehouse, we will issue you your refund deducting the 15% restocking fee within a 2-3 week time frame. 

Email

info@decormarket.com

We will provide a timely and helpful response to your email inquiry within our business hours.

Call

516-945-8000 | New York

Monday - Friday | 10am - 5pm EST

Chat

Design help, questions about an item, or placing an order, our Customer Care Team is ready to assist you.

Need more help? Send us a message below.

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